Help and FAQs
Answers for pension operations and account access
Search common questions for members, employers, agents and administrators, or contact us if you need more help.
Member accounts
Online access, details and statements.
Contributions
Payments, payroll and contribution timing.
Retirement options
Planning, taking money and choices.
Employer support
Joining, scheme management and employees.
Admin workflows
Approvals, access, reports and records.
Frequently asked questions
Find answers to common questions about accessing your pension account, managing schemes, and getting support.
Use the member route to sign in, check your savings, update details and review documents connected to your pension.
Employers can use the employer area to manage scheme information, employee updates, payroll files and contribution tasks.
Agents can use the agent area for guidance, client conversations and practical tools that support workplace pension administration.
You can contact us with contribution questions, or use the employer support journey if your question relates to payroll or scheme payments.
Still need help?
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